Proteini.si
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GENERAL PROVISIONS

Information about the seller

The seller on this web page is: Name of the legal entity: Proteini.si, trgovina, storitve in proizvodnja d.o.o.
Address of the legal entity: Ulica heroja Verdnika 22
Postcode and place: 4270 Jesenice, Slovenija
VAT number: SI 44085206, VAT payer
Registration number: 2024691000
Contact e-mail: info@proteini.si
Contact telephone number: +386 40 248 248
Data on the entry in the register or any other public records: 18.11.2004

Web site

The Terms and Conditions are intended for the buyers through this website: proteini.si/en/

Additional warnings of the seller: All information on the proteini.si website is for informational purposes only and is in no way intended as a substitute for the advice and medical treatment of an attending physician or other medical personnel, nor is it a substitute for appropriate medical assistance. The products and claims about individual products in this online store have not been evaluated by state institutions and are not intended for any form of treatment or disease prevention. Textual descriptions and pictorial materials of individual products are of an informative nature and some are not approved by the European Institute for Food Safety (EFSA). If you are taking any medications and/or nutritional supplements, consult your doctor before combining them with sports nutrition and supplements.

Legislation

For the interpretation of these Terms and Conditions the Slovenian legislation shall apply.

These Terms and Conditions have been drawn up in accordance with the provisions of the Code of Obligations (OZ, Official Gazette no. 83/01 as amend.), Electronic Business and Electronic Signature Act (ZEPEP, Official Gazette no. 57/00 as amend.), Electronic Commerce Market Act (ZEPT, Official Gazette no. 61/06 as amend.), Electronic Communications Act (ZEKom-2, Official Gazette no. 130/22 as amend.), Copyright and Related Rights Act (ZASP, Official Gazette no. 21/95 as amend.), Consumer Protection Act (ZVPot-1, Official Gazette no. 130/22 as amend.) and other sectoral national and European legislation.

Legal principles

1. The seller respects the principles of lawfulness and fairness in managing the web page and sale of products.
2. The seller acts in accordance with honest practices and in fulfilling its obligations it takes into consideration due skill, care and diligence.
3. The seller respects the principle of transparency and with the present Terms and Conditions in a clear and understandable manner informs the buyers on their rights.
4. The seller respects the principle of proportionality in processing of personal data. It may process only the data, which is by scope relevant for the purposes for which they are being collected and, if necessary, processed. Personal data protection is governed by the seller in the Privacy Policy, published on the website and the buyer is informed about it in advance.

USE OF WEBSITE

Uses of the website

The use of this website means:
1. Viewing of content on the website,

But it can mean also:
2. Completing the forms on the website,
3. Ordering products on the website,
4. Buyer registration,
5. Use of web application,
6. Buyer’s possibility of commenting,
7. Other types of use with regard to the content of the website.

Rules for the application of the website

Buyers must use the website responsibly and must not cause any damage to it.

It is prohibited to:
1. Violate copyrights of any third persons or violate any other intellectual property rights of third persons,
2. Violate personal rights of third persons (religious, political beliefs, medical condition and other rights protected by law),
3. Promote hate or violent acts,
4. Encourage taking of illicit substances,
5. Encourage phishing,
6. Intentionally spread viruses, worms, deficiencies, Trojan horses, damaged files, hoaxes or other content or elements of destructive or deceptive nature,
7. Use the website with the purpose of illegal exchange of files with the help of advanced peer-to-peer networking, 
8. Use the system for mining of bitcoins and other electronic currencies,
9. Carry out any other acts that violate or encourage actions that represent violation of rules on criminal matters or other applicable regulations and rights of third persons.

Responsibility of the buyer

1. The buyer should leave the website, if he or she does not agree with the Terms and Conditions.
2. The buyer shall use the website in such a manner that he or she does not cause any damage to the website or the seller, either intentionally or out of negligence. 
3. The buyer may notify the seller on technical interruptions or non-functioning of the website or the content, if the Seller fails to acknowledge such disturbances or non-operation.

Buyer registration

1. Upon registration the buyer supplies accurate and true data. Abuse of personal data of any third person is prohibited.
2. The buyer shall carefully safeguard the received user name and password and shall not forward it to any third person.
3. The buyer is aware that in the event of false data or abuse of personal data of any third person, the seller may institute relevant legal proceedings against the buyer. The buyer may register, if on the day of the registration he or she is at least 15 years old.

Seller’s responsibility

The seller is responsible for the operations of the website and the contents offered, except in the event of force majeure or any other causes beyond its control. The seller endeavours to eliminate technical and substantive errors quickly, with the purpose of enabling uninterrupted use of the web site and its contents.

The seller does not assume responsibility and the buyer cannot require any possible compensation for damage that could arise out of it in the following cases:
1. Damage suffered by the buyer upon incorrect use of the website or in the event of non-compliance with these terms and conditions,
2. Grammar errors in the texts,
3. If the website does not function 100% 24 hours/7 days a week,
4. Inadequate content on the website (content on the website is of informative nature and in no event replaces opinions of relevant experts, unless this is expressly written),
5. Links to websites of third persons (the seller does not assume responsibility for the contents on the websites of third persons, however, it undertakes to prudently select the links).

SALE OF PRODUCTS

Product offer

Products are presented in detail in the offer, available on the seller’s website. Product characteristics and prices are defined on the seller’s website, as well as stock, any possible discounts and promotions, method of ordering and payment and the rights of buyers. Prior to confirming an order, the buyer is acquainted with these terms and conditions and accepts them when ordering. The buyer acknowledges that by confirming the Terms and Conditions and ordering of the products the sales contract is considered entered into.

Purchase procedure

Purchase procedure is as follows: A detailed purchase procedure is available here: Purchase process. A detailed description of using loyalty points is available here: Loyalty points.

Product prices

1. All prices are in €. It is also stated whether the prices include VAT (and the percentage of VAT) or not.
2. The seller may change the prices and such changes apply immediately after their publication. For the already confirmed orders the prices from the order shall apply.
3. Discounts and promotional codes do not add up, unless stated otherwise.

Gift vouchers

The seller enables the purchase of gift vouchers. A Gift voucher can be purchased in the online shop www.proteini.si and can be redeemed only in the www.proteini.si online shop. A Gift voucher is a receipt issued by the Seller in an electronic form against payment (the Buyer receives an e-mail containing a Gift voucher in the pdf form). Each Gift voucher is marked with its own code (unique serial number). The purchase of a Gift voucher is subject to the same provisions of these Terms and Conditions as the purchase of other products, except for the method of payment. The Gift voucher can only be paid for by debit/credit card and paypal. The Gift voucher shall be valid for 12 months from the date of its issue, unless otherwise stated on the Gift voucher. Gift vouchers cannot be exchanged for cash. The voucher is redeemable in full only. In the event that the value of the purchase is higher than the value of the voucher, the holder of the Gift voucher shall pay for the difference. Total purchase value shall be higher than the value of the Gift voucher. To use a Gift voucher, the Buyer selects the desired products and adds them to the basket. Next, he/she fills in his/her data or logs in to his/her online account, selects the delivery and payment method. Enters the Gift voucher code in the Gift voucher field and confirms by clicking on the Save button. The Buyer has the possibility to redeem several Gift vouchers in one order by repeating the process for each Gift voucher number separately. By entering the code, the value of the Gift vouchers is automatically deducted from the total value of the order and the balance of the payment is displayed. If the Buyer cancels the order or part of it without redeeming the vouchers, the Seller shall replace the same value of unredeemed vouchers with new vouchers of the same value. The Seller shall return the money paid to the Buyer's paypal or credit card. The Buyer only needs to communicate the codes of the unused Gift vouchers and the order number to the Seller's e-mail address (info@proteini.si).

Payment

The seller provides the possibility of paying for the products with the following payment methods:


  1. Pay Pal
  2. Credit card: Mastercard, Visa, Diners, Activa, Maestro
  3. Other: More about payment methods: Payment methods.


The customer receives an invoice for ordered products physically upon receipt of the ordered products or in electronic form on the e-mail provided. In the event that the seller has an agreement with the buyer on the electronic service of invoices, the seller does not issue in physical form. The seller shall keep the invoices and the sales contract at the registered address of the company in physical form for 10 years. Invoice is available to every seller with a prior written request to the contact e-mail address or regular address of the seller.

Delivery period

Delivery period for the products, which are on stock, shall be up to 6 working days after the receipt of payment (or after the receipt of order in case of payment method: cash on delivery). In the event of problems of delivery of the desired product or extension of delivery period, the seller shall inform the buyer thereof and if necessary agree with him or her on the extension of the delivery period or replacement of the product, or satisfy his or her requirements or needs in another way.

Delivery period for the products, which are not on stock, is up to 30 working days after the receipt of payment (or after the receipt of order in case of payment method: cash on delivery). In the event of problems of delivery of the desired product or extension of delivery period, the seller shall inform the buyer thereof and if necessary agree with him or her on the extension of the delivery period or replacement of the product, or satisfy his or her requirements or needs in another way.

Delivery costs

Delivery costs are: A detailed description of shipping costs and delivery time, depending on the chosen delivery method and the country, is available here: Shipping costs and Delivery time.

Review of purchased products

The seller enables the review of purchased products on the website. Fourteen days following the purchase, the Seller shall allow the Buyer to review the products, ordered exclusively by the Buyer and which are not subject to return by withdrawal from the contract. The Seller shall send an e-mail to the Buyer thanking the Buyer for the purchase and providing a link, enabling the Buyer to review the purchased products. By clicking the link, the Buyer will be presented with a list of the purchased products. For each product, the Buyer can give a rating from 1 to 5, where 1 means that he/she is not completely satisfied with the product and 5 means that he/she is completely satisfied with the product. In the events where the Buyer gives a rating of 1 or 2, he/she receives an additional e-mail asking the Buyer to explain his/her decision regarding the rating of 1 or 2. The Seller will take into account the additional feedback from the Buyer, if the review is reasonable, understandable and respectful. In the events where the review is unreasonable, incomprehensible and offensive, and in particular if the Seller considers that it is a case of deliberate downgrading of the overall rating of a particular product with the purpose of damaging the Seller's reputation and business, the Seller shall disregard such a review. For each review of an individual product, the Buyer shall receive additional 50 loyalty points, except in the events where the Seller does not consider the review for the above stated reasons. The Buyer may rate the same product only once. Loyalty points are awarded to registered users. Registration here: Login. The value of one point is 1 cent. The Buyer may use the loyalty points in the next purchase. Details on the loyalty points: Loyalty points.

Complaints

In the event of actual error on the product the buyer has 60 days from the moment the error was found to inform the seller about it in writing. Two years after the purchase the buyer cannot complain about the actual error.

The complaint must cover:
1. Buyer’s contact information,
2. Exact indication of the product or products,
3. Error stated in the complaint,
4. The buyer shall attach the original invoice or other evidence by which the buyer proves that he has purchased the product from the seller, and
5. On the basis of a complaint, the seller informs the buyer whether it is necessary to send the product to the seller for inspection or not.

The buyer must enable the seller to review the product. The seller must reply to the buyer within 8 days after the receipt of the written complaint at the latest. If the complaint is justified, the seller offers to the buyer correction of the error, new product, or the possibility withdrawal from the contract.

The buyer can send the complaints in writing to the e-mail address or regular address of the seller, with a note Complaint enforcement:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija

Guarantees

The seller provides relevant guarantees for the products, where the warranty is mandatory. The guarantee period must be in compliance with law or longer. Instructions to enforce guarantee are enclosed to each product. It shall be deemed that the buyer is acquainted with the guarantee upon delivery of the product at the latest.

The buyer can enforce the guarantee for the product in writing to the e-mail address or address of the seller, with a note Guarantee enforcement:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija

Withdrawal

1. The right of withdrawal may be exercised by natural persons. The buyer may withdraw from the contract (purchase) within 14 days without stating the reason.
2. The withdrawal period shall terminate in 14 days from the day when the buyer obtains physical possession over the product or instead of the buyer any third person obtains it who is not a carrier and is appointed for this purpose by the buyer. This means within 14 days from the receipt of the product (date of delivery on the acknowledgement of delivery shall be considered). With contracts in connection with the delivery of goods, composed of several pieces or shipments, delivery period starts when the buyer obtains physical possession over the last shipment or piece or a third person obtains it instead of the buyer who is not a carrier and is appointed for this purpose by the buyer.
3. If the buyer withdraws from the Contract, the seller must, without undue delay and in any case not later than within 14 days from the day of the receipt of the notification on the withdrawal from the contract reimburse all received payments, including delivery costs. The seller carries out the reimbursement with same method of payment as used in the implementation of the original transaction, unless it is agreed with the buyer otherwise in writing (e.g. credit or any other form of remuneration).
4. The seller may retain the payment until it receives the returned goods or until the buyer sends a proof of sending the returned products, depending on what happens earlier. The buyer returns the goods without undue delay and in any event 14 days from the day when the buyer informed the seller on the withdrawal from the contract at the latest. The deadline shall be taken into consideration, if the goods are sent back prior to the expiry of the 14 day period. Direct costs of return of goods shall be borne by the buyer.
5. In the event that the returned product is damaged or its value is in any other way impaired, the buyer is liable for a decrease in the value of the product if the decrease in value is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the product.

Return of products

The buyer is acquainted with and agrees that upon purchase of our products he or she cannot enforce the right to withdraw from the contract within 14 days without stating the reason for the following goods:


  1. Sealed goods, which is not suitable for return due to health protection or hygiene reasons, if the buyer opened the sealing after delivery.
  2. Products, which are due to their nature inseparably mixed with other products.
  3. Alcohol drinks, the price of which is agreed upon entry into the sales contract and which can be delivered after 30 days and their actual value depends on market fluctuations of which the company has no influence.
  4. Products, for which the buyer expressly required the visit of the operator at home for the urgent repair or maintenance. If at such a visit the operator carries out also additional services, not expressly required by the buyer, or it delivers goods, which do not represent replacement parts, necessary for the maintenance or repair, the buyer has for such additional services and goods the right to withdraw from the contract.
  5. Customized products: products, made according to exact instructions of the buyer and adapted to his or her personal needs.
  6. Products that deteriorate quickly or have a short expiry period.
  7. Sealed audio- or video recordings and computer software, if the buyer opens the security seal after delivery.
  8. Newspapers, periodicals or magazines, except subscription contracts for the supply of such publications.
  9. Products, the price of which depends on market fluctuation, to which the company has no influence and which may occur within the deadline of the withdrawal from the contract.

This provision is without prejudice to the provisions on guarantee and/or complaints, which the buyer may enforce in accordance with these Terms and Conditions.

To enforce the right to withdrawal from the contract the buyer must inform the seller with an unequivocal statement (we advise written) on his or her decision on withdrawal from this contract. This can be done by sending a letter by regular mail (registered letter is recommended) or electronic mail to the addresses stated below or informs the seller verbally. Optionally, for this purpose the buyer may use the attached sample form.

In order to take into consideration the deadline for the withdrawal from the contract, it is sufficient that the notification in connection with enforcement of the right of the buyer to withdraw from the contract is sent prior to the expiry of the withdrawal period from this contract, which means 14 days from the date of delivery.

Form for the withdrawal from the contract

You can find the form for the withdrawal from the contract here: Odstop od pogodbe(EN) – obrazec

The buyer may send the withdrawal from contract in writing to the e-mail address or address of the seller, with a note Withdrawal:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija

Other complaints and requests of the buyer

The buyer may send the complaints and other requests, which do not arise from the enforcement of guarantees, complaints or withdrawals to the e-mail of the seller, with a note Appeal.
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija

Product maintenance and instructions

The buyer is acquainted with and agrees that all the products are equipped with instructions for maintenance or use, where this is useful and necessary.

Special agreements

Irrespective the provisions of these Terms and Conditions, the seller and the buyer may, in their pursuit of common interest, agree about the content in another way, if they are unanimous. The seller is bound that special agreements cannot in any way provide the buyer, who is a natural person, less right then these terms and conditions.

Limits of liability

The seller shall endeavour to provide up-to-date and correct data, published on the website. The seller is not responsible for the errors in the text or obsolete data. On the seller's website, images of products reflect the actual situation, other images may also be symbolic. It shall be deemed that the buyer is aware and agrees that the seller shall not be responsible for the delays of the delivery service as well as for the damage to the packaging of the product.

In the event of damaged packaging the buyer shall return the delivered product directly to the delivery service.

COPYRIGHTS

Texts on the website

Contents and texts on the website of the seller may not be copied or used in any other way outside the needs of legal cooperation between the buyer and the seller, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.

Photographs and audiovisual works on the web page

All photographs, video recordings and other audio visual works published on the website are the copyright of the seller and may not be copied or used in any other way outside the needs of legal cooperation between the buyer and the seller, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.

Legal document

The text of this Privacy Policy is owned by the Controller and it is prohibited to copy, distribute, or otherwise handle this text for marketing purposes without a written consent from the owner of the information system who on behalf of the Controller maintains the Privacy Policy unless allowed by the law. Any copyright interference is considered as violation of intellectual property rights and may be subject to suitable legal procedures initiated by the owner of the information system, that is the company POGOJI.SI, Tjaša Vidic s.p. For any additional information regarding this issue, please contact: podpora@pogoji.si.

This provision does not affect the rights of buyers or recipients of services, who may save or reproduce the provisions of these terms and conditions for personal purposes.

GENERAL RULES OF THE PRIZE CONTEST

These Rules apply to all prize contests organised by PROTEINI d.o.o., Ulica heroja Verdnika 22, 4270 Jesenice (the Organiser) on the proteini.si website or otherwise.

The Organiser may supplement or otherwise modify these Rules (special rules of the prize contest) if it informs the participants in the prize contest in advance and unambiguously directly on the voucher or on the prize contest form on the www.proteini.si website. It shall be deemed that in addition to these Rules, any additional rules which are known to the Participant in advance and which the Participant agrees to by confirming his/her participation in the prize contest, apply.

Participants

The Organiser's prize draws are open to natural persons over the age of 16 and natural persons under the age of 16, subject to the prior consent of their legal guardian to the personal data processing.

Conditions for participation

The prize contest is open to any person, who:

  • has completed the form for taking part in the prize contest with all the required data, which must be accurate and true; and
  • has not participated in the preparation or implementation of the prize contest; and
  • is not employed by the Organiser or the Contracting Authority and is not an immediate family members of these; and
  • meets the conditions for participation in the period from the start of the participation in the prize contest until the time of the prize winners' selection.

Method of participation

To be eligible to enter the prize contest, the Participant must complete the prize contest entry form. The form must be completed electronically and by clicking on the confirmation button the Participants confirm their participation in the prize contest.

A Participant may only enter the same type of prize contest once (by completing the form).

By confirming the participation in the prize contest, the Participant agrees to the General and Special Rules of the Prize Contest, to the publication of his/her first name and the first letter of his/her last name in the list of prize winners, and to sign up to be informed about the progress of the prize contest using the e-mail address he/she provided when registering for the prize contest.

Committee

The Organiser shall appoint by decision a three-member commission, which shall:

  • supervise the organization of the prize contest and compliance with the rules of the prize contest,
  • draw up a record of the draw and keep it for a period of 1 year from the date on which the draw is closed; and
  • take appropriate action in the event of infringements or suspected infringements.

Decisions of the Committee shall be final.

Prize draw

The prize draw will take place on the date specified for each prize contest, as indicated on the published prize contest or form. The prize draw may take place at the business premises of the Organizer or at the premises of the company giving the prize. The prize draw will take place among all the entries received by the date specified on the entry form for each prize contest. The prize draw will be systematic, i.e. the Winners will be drawn using a random algorithm. The number of Participants (the "Winners") is the same as the number of prizes provided for each prize contest.

In any event, a Participant is entitled to only one prize in each prize contest.

Publication and notification of Winners

The Organiser shall announce the Winners on its website www.proteini.si and/or on its social media channels within 10 working days of the prize draw. In events where the Winners fail to claim the award within the specified time limit, the prize draw will be repeated and the deadline for the publication of the Winners will be extended.

The Organizer shall notify the Winners of their receipt of the prize no later than two working days after the prize draw via the e-mail address they provided when entering the prize contest.

Collection and transfer of the prize

The Winner shall submit his/her request to claim the prize to the Organiser in writing by e-mail, regular mail or SMS Message, no later than 8 working days from the date of receipt of the information that he/she was the Winner.

In the message, the Winner shall provide the data required for the delivery of the prize (e.g. tax number, personal address) as specified in the Organiser's message. If the Winner fails to provide the necessary data or provides data that is inaccurate or false, he/she will not be entitled to the prize.

Winners will be informed of the ways to collect their prize, which may be:

  • in person at the Organiser's registered address,
  • in person at the registered address of another company contributing the prizes, whereby the Organizer issues a receipt for the collection of the prize,
  • by registered mail to the personal address of the Winner, whereby the postal costs shall be borne by the Organiser; or
  • by cash transfer to the Winner's transaction account, whereby the Winner acknowledges and agrees with the provisions concerning the income tax prepayment.

The prize cannot be cashed in with the Organiser for another product or exchanged for another prize or monetary compensation.

The Organiser has the right to require from the Winner to provide a valid identification document prior to collecting the prize.

The Winner is responsible for all costs associated with collecting the prize (travel costs, postage, airport charges, etc.).

Income tax prepayment

Income tax prepayment on prizes will be paid by the Organizer of the prize contest or by the sponsor if the latter is different from the Organiser. The Winner is liable for income tax and must provide the Organiser in writing with precise personal details (first and last name, permanent residence, telephone number, e-mail, PIN and Tax Identification Number) no later than within 14 days following the receipt of notification of the prize (or such other time limit as may be specified in the notification). The Organiser shall forward the data provided to the prize sponsor, if the Organiser is not the prize payer.

Submission of the above data is a condition for claiming any prize, the value of which exceeds EUR 42.00 incl. VAT. Winners also agree and are informed that upon receipt of the prize they may be placed in a higher tax class. In this case, they shall bear all financial responsibility and consequences.

Limitation of liability until the delivery of the prize

In the event that prizes are contributed by another company, which is not the Organizer, the Organizer shall not assume responsibility in the event of any failure by such company to meet its obligation to deliver the prize to the Winner, to the extent that such company is unable to meet its obligation due to reasons beyond the control of the company and the Organizer, or due to reasons unknown to the Organizer or not existing prior to the organisation of the prize contest (in particular in the event of a bankruptcy or insolvency of such a company).

In this case, the Organizer offers the Winners different prizes, available to the Organizer. The Winners cannot claim from the Organizer the purchase of identical or similar products (subject of the prize contest), nor can they claim any monetary compensation.

Failure to award the prize

The Organizer shall not award the prize if the Winner:

  • misses the deadline for claiming the prize,
  • fails to forward the requested data,
  • fails to provide a valid form of identification if asked to do so,
  • violates the provisions of these Rules,
  • expresses his/her will, in writing or orally, to forfeit the prize.

Violation of the Rules

If, prior to the draw, it is establishedthat a person seeks or obtains participation in the prize contest or the award of a prize in violation of these Rules or the law, the Organizer shall bar that person from participation in the prize contest.

If the violation is established following the prize draw, the Organizer shall not be obliged to award the prize to the offender.

If the prize has already been awarded and it turns out that the Winner has won the prize in breach of these Rules, the Organizer may require immediate return of the prize or its monetary equivalent and compensation for any damages incurred.

Protection of personal data

By ticking the appropriate box on the voucher and/or the prize contest entry form, the Participant gives his/her explicit personal consent that the Organizer, as the controller of personal data, may collect and process personal data for the purpose of conducting a specific prize contest and informing about the prize.

The types of personal data processed by the Organizer are set out in each individual prize contest voucher and/or form, and the Organizer may, in particular, process the following for the purposes described:

  • first and last name (for the purpose of participation, notification of a possible prize, receipt of newsletters),
  • address (for the purpose of notifying of and sending the prize),
  • e-mail address (for the purpose of participation, notification of a possible prize, receipt of newsletters),
  • telephone number (for notification purposes),
  • tax number (for the purpose of payment of the prize money),
  • PIN (for the purpose of prepayment of income tax and verification of compliance with the General Terms and Conditions for participation in the prize contest).
  • transaction account (for the purpose of paying the prize money).

The Participant acknowledges and agrees that in the event that he/she was the Winner, his/her personal data (first name and first letter of the last name) will be made public.

By entering the prize contest, the Participant acknowledges and agrees that he/she will continue to receive information from the Organiser about additional prize games, privileges, promotions and discounts after the prize contest has taken place and that he/she may at any time withdraw this explicit consent.

The Participant acknowledges that his/her personal data may also be processed by the Organizer's contractual processors, who are subject to the same data protection obligations as the Organizer.

The Participant acknowledges that the Organizer processes personal data in accordance with the Slovenian and European legislation, in particular in accordance with the applicable law governing the protection of personal data and the General Data Protection Regulation (GDPR).

The Participant acknowledges that, in the event of participation in the prize contest, the Organiser shall keep and process his/her e-mail address and telephone number, if required as a condition of participation in the prize contest, until the Participant has communicated his/her request to withdraw his/her consent to the processing of personal data to the Organizer. In the event that the Participant requests deletion of the e-mail address and telephone number, if the latter were required as a condition for participation in the prize draw (de-registration), during the prize contest and until the public announcement of the Winners, he/she shall be deemed to have withdrawn from participation in the prize contest.

The Participant is aware that he/she may exercise his/her rights under data protection legislation by emailing to: gdpr@proteini.si, in particular:

  • the right to access to personal data,
  • the right to have personal data rectified,
  • the right to data transferability,
  • the right to delete personal data (right to forget),
  • the right to restrict the personal data processing, and,
  • the right to object to personal data processing.

The Organiser, PROTEINI.SI d.o.o., has a detailed description of the personal data protection in the Privacy Policy, published on its website www.proteini.si.

Withdrawal from the prize contest

The Participant may withdraw from participation in the prize contest at any stage of the prize contest by sending his/her request to withdraw consent to the personal data processing and to withdraw from participation in the prize contest to the Organiser to the following e-mail address: info@proteini.si. It is not possible to revoke the withdrawal from the prize contest.

Limitation of the Organizer's liability

The Organizer shall not be liable for the implementation of the prize contest, the awarding of prizes or any damages:

  • if the prize contest is prohibited or prevented by government authorities or public authority holders; or
  • in the events of force majeure beyond the Organizer's control, which prevent the prize contest from being held.

In the event of a significant change in circumstances of a technical or commercial nature, the Organizer shall amend the rules of the prize contest in a fair manner, notify all Participants and, upon notification, conduct or complete the prize contest based on the new rules.

Dispute settlement

In the event of any disputes under these Rules, the court in Jesenice shall have jurisdiction.

FINAL PROVISIONS

Binding nature of the Terms and Conditions

1. Terms and Conditions shall apply to all buyers on the seller’s website. 
2. Terms and Conditions are binding for all legal transactions, entered into on their basis through the seller’s website. 
3. Terms and Conditions are an integral part of the order of the buyer. 
4. The buyer confirms that he or she is acquainted and agrees with these terms and conditions prior to the purchase of the product.

Territorial validity

The Terms and Conditions shall apply for all buyers and purchases, irrespective of the state of access of the buyer.

Amendments to Terms and Conditions

1. The seller shall regularly update the Terms and Conditions with legislative changes.
2. The seller reserves the right to occasionally make substantive corrections and changes of Terms and Conditions.
3. The seller shall inform the buyers on any significant amendments in timely fashion, in writing by e-mail.
4. The seller shall keep the archives of amendments of Terms and Conditions, accessible to every buyer with a prior written request to the e-mail of the seller.

Dispute resolution

The seller and the buyer undertake to resolve any possible disagreements and disputes peacefully and consensually.
The seller does not recognise any provider of out of court resolution of consumer disputes as competent for the resolution of a consumer dispute, therefore in the event of an unresolved dispute the consumer may refer to an authority for alternative dispute resolution. 
The buyer may select an alternative dispute resolution and enforce his or her rights via the following website:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=SL.

National contact point
 for additional information is provided within the Ministry of Economic Development and Technology, contact e-mail: nkt.mgrt@gov.si.

If a friendly solution is not possible, a court in the Republic of Slovenia by the registered address of the seller shall be competent for the resolution of the dispute.

Temporal validity

The legal conditions apply from: 20.04.2024 07:51

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