The provider of products and/or services is:
Name of the legal entity: Proteini.si, trgovina, storitve in proizvodnja d.o.o.
Address of the legal entity: Ulica heroja Verdnika 22
Postcode and place: 4270 Jesenice, Slovenija
VAT number: SI 44085206, VAT payer
Registration number: 2024691000
Contact e-mail: info@proteini.si
Contact telephone number: +386 40 248 248
Data on the entry in the register or any other public records: 18.11.2004
The provider specifically warns the customers of the following content:
All information on the proteini.si website is for informational purposes only and is in no way intended as a substitute for the advice and medical treatment of an attending physician or other medical personnel, nor is it a substitute for appropriate medical assistance. The products and claims about individual products in this online store have not been evaluated by state institutions and are not intended for any form of treatment or disease prevention. Textual descriptions and pictorial materials of individual products are of an informative nature and some are not approved by the European Institute for Food Safety (EFSA). If you are taking any medications and/or nutritional supplements, consult your doctor before combining them with sports nutrition and supplements.
The Terms and Conditions are intended for customer when concluding distance contracts via the provider's e-mail or via the provider's website or websites: proteini.si/en/
For the interpretation of these Terms and Conditions the Slovenian legislation shall apply. These Terms and Conditions have been drawn up in accordance with the provisions of the Code of Obligations (OZ, Official Gazette no. 83/01 as amend.), Electronic Business and Electronic Signature Act (ZEPEP, Official Gazette no. 57/00 as amend.), Electronic Commerce Market Act (ZEPT, Official Gazette no. 61/06 as amend.), Electronic Communications Act (ZEKom-2, Official Gazette no. 130/22 as amend.), Copyright and Related Rights Act (ZASP, Official Gazette no. 21/95 as amend.), Consumer Protection Act (ZVPot-1, Official Gazette no. 130/22 as amend.) and other sectoral national and European legislation.
1. The provider respects the principles of lawfulness and fairness in managing the web page and sale of products/services.
2. The provider acts in accordance with honest practices and in fulfilling its obligations it takes into consideration due skill, care and diligence.
3. The provider respects the principle of transparency and with the present Terms and Conditions in a clear and understandable manner informs the customers on their rights.
4. The provider respects the principle of proportionality in processing of personal data. It may process only the data, which is by scope relevant for the purposes for which they are being collected and, if necessary, processed. Personal data protection is governed by the provider in the Privacy Policy, published on the website and the customer is informed about it in advance.
The use of this website means:
1. Viewing of content on the website,
2. Completing the forms on the website,
3. Ordering products or services on the website,
4. Customer registration,
5. Use of web application,
6. Customer’s possibility of commenting,
7. Other types of use with regard to the content of the website.
Customers must use the website responsibly and must not cause any damage to it. It is prohibited to:
1. Violate copyrights of any third persons or violate any other intellectual property rights of third persons,
2. Violate personal rights of third persons (religious, political beliefs, medical condition and other rights protected by law),
3. Promote hate or violent acts,
4. Encourage taking of illicit substances,
5. Encourage phishing,
6. Intentionally spread viruses, worms, deficiencies, Trojan horses, damaged files, hoaxes or other content or elements of destructive or deceptive nature,
7. Use the website with the purpose of illegal exchange of files with the help of advanced peer-to-peer networking,
8. Use the system for mining of bitcoins and other electronic currencies,
9. Carry out any other acts that violate or encourage actions that represent violation of rules on criminal matters or other applicable regulations and rights of third persons.
The provider is responsible for the operations of the website and the contents offered, except in the event of force majeure or any other causes beyond its control. The provider endeavours to eliminate technical and substantive errors quickly, with the purpose of enabling uninterrupted use of the web site and its contents. In no case shall the provider be released from liability for damage in cases where the law determines its inability to exclude liability, regardless of whether the customer must prove the damage or the provider must prove that the damage was not caused by the provider's actions.
The provider does not assume responsibility for any damage suffered by the customer, unless the customer proves otherwise, in the following cases:
1. if the customer uses the website incorrectly, despite clear instructions,
2. if the customer does not comply with the provider's terms and conditions,
3. minor grammatical errors in the texts,
4. if the website does not work 24 hours a day, 7 days a week in full (100%),
5. links to third-party websites are for informational purposes only, unless otherwise stated (e.g. switching to payments by credit cards, PayPal and other comparable methods.)
1. The customer should leave the website, if he or she does not agree with the Terms and Conditions.
2. The customer shall use the website in such a manner that he or she does not cause any damage to the website or the provider, either intentionally or out of negligence.
3. The customer may notify the provider on technical interruptions or non-functioning of the website or the content, if the provider fails to acknowledge such disturbances or non-operation.
4. The customer is obliged to leave the website if the content is only suitable for adults (18 yrs and up), which he or she is warned about immediately upon accessing the website.
5. In the case of an offer of products or services for which the customer must be of legal age to order, he is specifically warned of this before placing the order and may not place the order if he does not meet the age requirement.
1. Upon registration the customer supplies accurate and true data. Abuse of personal data of any third person is prohibited.
2. The customer shall carefully safeguard the received user name and password and shall not forward it to any third person.
3. The customer is aware that in the event of false data or abuse of personal data of any third person, the provider may institute relevant legal proceedings against the customer. The customer may register, if on the day of the registration he or she is at least 15 years old.
1. It is forbidden to insult other users or customers and the provider on the website.
2. Hate speech is prohibited as well as any form of discrimination of others, general public and the provider.
3. It is forbidden to attach any content (images, video recordings), which could insult others, represent hate speech, encourage to any discrimination, promote doping or gambling or which violate the intellectual property rights of third persons or in any other way prejudice the rights of third persons.
4. Publishing of pornographic content, inciting criminal and other offences, as well as other forms of violent behaviour is prohibited.
5. The provider or his moderator reserve the right to, without any prior notification, either temporarily or permanently prevent the customer access to comments, if the latter violates these rules.
Contents and texts on the website of the provider may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.
All photographs, video recordings and other audio visual works published on the website are the copyright of the provider and may not be copied or used in any other way outside the needs of legal cooperation between the customer and the provider, unless the website states otherwise. Any intervention into the copyright shall be deemed violation of rights of intellectual property and may be the subject of initiation of relevant legal actions.
The text of this Terms and Conditions is owned by the provider and it is prohibited to copy, distribute, or otherwise handle this text for marketing or other purposes without a written consent from the owner of the information system who on behalf of the provider maintains the Terms and Conditions unless allowed by the law. Any copyright interference is considered as violation of intellectual property rights and may be subject to suitable legal procedures initiated by the owner of the information system, that is the company POGOJI.SI, legal solutions, Tjaša Vidic s.p. For any additional information regarding this issue, please contact: podpora(at)pogoji.si.
This provision does not affect the rights of customers, who may save or reproduce the provisions of these Terms and Conditions for personal purposes.
The main features of the provider's products are presented in detail on the website. Product features and prices, costs and delivery times, possible payment methods, possible discounts or promotions, ways of using coupons, if the provider allows them, and other information necessary for the customer's informed decisions are defined.
The procedure on the website within the online basket for ordering products is as follows: A detailed purchase procedure is available here: Purchase process. A detailed description of using loyalty points is available here: Loyalty points.
1. All prices are expressed in € (euros). The prices indicate whether they include VAT and the percentage or whether they do not include VAT. The customer is informed of the total cost of the ordered products in the shopping basket, where the total amount of VAT is also specified separately.
2. In addition to the price, the customer is also aware of the delivery cost (is it included in the price or is it additionally charged and the value of the cost).
3. The provider can change the prices and they apply immediately after publication. For already confirmed orders, the prices from the order remain valid.
4. Discounts and promotional codes do not add up, unless otherwise stated.
The provider provides the possibility of paying for the products with the following payment methods:
The provider enables the purchase of gift vouchers and payment with gift vouchers. The method of purchase and payment with gift vouchers is: A Gift voucher can be purchased in the online shop www.proteini.si and can be redeemed only in the www.proteini.si online shop. A Gift voucher is a receipt issued by the Seller in an electronic form against payment (the Buyer receives an e-mail containing a Gift voucher in the pdf form). Each Gift voucher is marked with its own code (unique serial number). The purchase of a Gift voucher is subject to the same provisions of these Terms and Conditions as the purchase of other products, except for the method of payment. The Gift voucher can only be paid for by debit/credit card and paypal. The Gift voucher shall be valid for 12 months from the date of its issue, unless otherwise stated on the Gift voucher. Gift vouchers cannot be exchanged for cash. The voucher is redeemable in full only. In the event that the value of the purchase is higher than the value of the voucher, the holder of the Gift voucher shall pay for the difference. Total purchase value shall be higher than the value of the Gift voucher. To use a Gift voucher, the Buyer selects the desired products and adds them to the basket. Next, he/she fills in his/her data or logs in to his/her online account, selects the delivery and payment method. Enters the Gift voucher code in the Gift voucher field and confirms by clicking on the Save button. The Buyer has the possibility to redeem several Gift vouchers in one order by repeating the process for each Gift voucher number separately. By entering the code, the value of the Gift vouchers is automatically deducted from the total value of the order and the balance of the payment is displayed. If the Buyer cancels the order or part of it without redeeming the vouchers, the Seller shall replace the same value of unredeemed vouchers with new vouchers of the same value. The Seller shall return the money paid to the Buyer's paypal or credit card. The Buyer only needs to communicate the codes of the unused Gift vouchers and the order number to the Seller's e-mail address (info@proteini.si).
Delivery period for the products, which are on stock, shall be up to 6 working days after the receipt of payment (or after the receipt of order in case of payment method: cash on delivery), but not longer than 30 days. In the event of problems with the delivery of the selected product or an extension of the delivery period beyond 30 days, the provider shall inform the customer accordingly, so that the customer may set an additional delivery period. If the provider does not deliver the product even within the additional period, the customer can withdraw from the contract. If for the customer the delivery deadline is an essential component of the contract and he has informed the provider about this, or if this clearly follows from the circumstances, he can withdraw from the contract without an additional deadline for fulfillment. In case of withdrawal from the contract, the provider will return all payments made to the customer.
The provider delivers the products through a package delivery service that delivers to customer’s home or other given address. The customer is aware that the cost of delivery may depend on the size of the ordered product, the quantity of ordered products, the selected payment method and the selected delivery method and is determined according to the valid price list of the delivery service. The provider informs the customer of the delivery cost in the order overview before the customer confirms the order.
The customer is aware and agrees that the delivery service generally delivers the ordered products in the morning from Monday to Friday and to the address provided by the customer when placing the order. The customer is aware and agrees that in case of inability to pick up the products at the given address, he or she can pick up the products at the address indicated on the notification of the arrived shipment or in accordance with the agreement with the delivery person.
In the case of unjustified non-acceptance of the shipment, so that it is returned to the provider, the provider reserves the right to disable the possibility of choosing a cash on delivery payment method for such a customer in further purchases, in order to avoid additional costs that cause business damage.
A detailed description of shipping costs and delivery time, depending on the chosen delivery method and the country, is available here: Shipping costs and Delivery time.
The risk of loss or damage to the purchased products passes from the provider to the customer when the products are physically received by the customer or when the products are received by a third party other than the delivery service (carrier) appointed by the customer for the purpose of accepting the delivered products. If the packaging is visibly damaged, the customer may refuse to accept the delivered products. The customer can also take a photo of the damaged packaging and inform the provider about it, but he or she is under no obligation to do so. The provider is responsible for delivering the products in perfect condition, in the agreed quantity and at the agreed time, as well as handing over all necessary related documentation until the customer takes over the products.
In the event of a lack of conformity of the products, the customer has two months from the moment he noticed the lack of conformity to notify the provider. In the event that the customer does not notify the provider within two months from the moment he noticed the non-conformity, he or she cannot assert warranty claims. Likewise, the customer cannot assert warranty claims after two years have passed since the purchase.
The customer can first ask the provider to repair or replace the product with a new flawless product. In this case, the customer must make the product available to the provider. Enforcing claims for product conformity is free of charge for the customer, the provider bears all necessary costs (shipping, transport, labor and material costs).
The provider must comply with the request within a reasonable period of time, which must not exceed 30 days. The provider can extend this deadline by a maximum of 15 days, provided that the legal conditions are met, and the customer must be notified of the extension before the thirty-day deadline expires.
The provider reserves the right to reject the customer's request for repair or replacement of the product in the event that repair or replacement is not possible, or if the repair or replacement would represent a disproportionately high cost for the provider in relation to the circumstances of the specific case of the flawlessness of the purchased product. In this case, the customer can request a reduction in the purchase price or withdraw from the contract.
In the event that repair or replacement is not possible or is not successful and more than 30 days have passed since the purchase, the customer may request a reduction of the purchase price in proportion to the non-conformity of the product (reduced value of the product compared to the value if the product was flawless), or withdraw from the contract. In case of a request for a reduction of the purchase price, the provider will return part of the purchase price within eight days of receiving the request. In the event of withdrawal from the contract, the provider shall return the amount paid no later than eight days after receiving the product or receiving proof that the customer has sent the product to the provider. If the provider proves that the non-conformity of the product is only insignificant, the customer cannot withdraw from the contract.
In the event that less than 30 days have passed since the purchase, the customer does not need to first claim a replacement or a new flawless product, but has the right to withdraw from the contract. He informs the provider about this with a statement.
The customer can give a notice or a statement about asserting claims to ensure conformity of the products orally at the provider's headquarters or in writing to the provider's email address or address, with the note Warranty claims:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija
The notice or the statement on the enforcement of claims to ensure conformity of the products must include:
1. the customer's contact information,
2. an exact description of the product or products for which the customer is asserting warranty claims,
3. the customer must accurately describe the non-conformity he is asserting with the claim,
4. the customer must attach an invoice or other proof, with by which he proves that he bought the product from the provider,
5. the provider can request additional explanations or evidence from the customer in order to properly verify the customer’s statements about the non-conformity of the goods, for example: the way the product is used, the appropriateness of following the provider's instructions for use or other relevant facts.
When selling products where a guarantee is mandatory, the provider also hands over a guarantee note to the customer at the latest upon delivery of the products, guaranteeing that the product will work flawlessly for at least one year from the date of purchase (mandatory guarantee) or longer if the warranty is for a longer period period (voluntary guarantee).
The customer can claim the guarantee against the guarantor, i.e. the provider (seller of the product) or the manufacturer of the product or an authorized service.
If the product does not meet the specifications or does not have the properties stated in the guarantee note, the customer can first request the correction of the defects. If the defects are not corrected within 30 days from the day the guarantor receives the customer’s request for the correction of defects, the guarantor must replace the product with an identical, new and flawless product free of charge to the customer. The guarantor can extend this period by a maximum of 15 days, provided that the legal conditions are met, and the customer must be notified of the extension before the 30 day period expires.
In the event that the guarantor does not repair or replace the product within these terms, the customer may request a refund of the entire purchase price or request a proportional reduction of the purchase price, which takes into account the proportionality of the reduction in the value of the product compared to the value if the product had no defect.
In the event that less than 30 days have passed since the purchase, the customer does not need to first claim a replacement or a new flawless product when claiming the guarantee, but has the right to withdraw from the contract.
In the event that the guarantor does not provide the customer with a replacement product for temporary use during the repair or exchange of the product, the customer has the right to claim the damage he suffered because he could not use the product from the moment he requested repair or replacement until the moment when the guarantor has fulfilled his obligation.
All costs related to guarantee enforcement are paid by the guarantor.
Instructions for claiming guarantees are listed on the guarantee note. For additional information or explanations, or to claim the guarantee from the provider, the customer can write to the provider's email address or address, with the note Claiming the guarantee:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija
1. The customer may withdraw from the contract (purchase) within 14 days without stating the reason.
2. The withdrawal period shall terminate in 14 days from the day when the customer obtains physical possession over the product or instead of the customer any third person obtains it who is not a carrier and is appointed for this purpose by the customer. This means within 14 days from the receipt of the product (date of delivery on the acknowledgement of delivery shall be considered). With contracts in connection with the delivery of goods, composed of several pieces or shipments, delivery period starts when the customer obtains physical possession over the last shipment or piece or a third person obtains it instead of the customer who is not a carrier and is appointed for this purpose by the customer.
3. If the customer withdraws from the contract, the provider must, without undue delay and in any case not later than within 14 days from the day of the receipt of the notification on the withdrawal from the contract reimburse all received payments, including delivery costs. The provider carries out the reimbursement with same method of payment as used in the implementation of the original transaction, unless it is agreed with the customer otherwise in writing (e.g. credit or any other form of remuneration).
4. The provider may retain the payment until it receives the returned products or until the customer sends a proof of sending the returned products, depending on what happens earlier. The customer returns the products without undue delay and in any event 14 days from the day when the customer informed the provider on the withdrawal from the contract at the latest. The deadline shall be taken into consideration, if the products are sent back prior to the expiry of the 14 day period. Direct costs of return of goods shall be borne by the customer.
5. In the event that the returned product is damaged or its value is in any other way impaired, the customer is liable for a decrease in the value of the product if the decrease in value is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the product.
The customer is acquainted with and agrees that upon purchase of our products he or she cannot enforce the right to withdraw from the contract within 14 days without stating the reason for the following goods/products:
The right of withdrawal may be exercised by natural persons. To enforce the right to withdrawal from the contract the customer must inform the provider with an unequivocal statement (we advise written) on his or her decision on withdrawal from this contract. This can be done by sending a letter by regular mail (registered letter is recommended) or electronic mail to the addresses stated below or informs the provider verbally (in this case, the burden of proof is on the customer), with a note Withdrawal from the contract:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija
You can find the form for the withdrawal from the contract here: Click here: Form for withdrawal
The customer may send the complaints and other requests, which do not arise from the enforcement of warranties, guarantees or withdrawals from the contract to the e-mail of the provider, with a note Complaints:
E-mail: info@proteini.si
Address: PROTEINI.SI, Ulica heroja Verdnika 22, 4270 Jesenice, Slovenija
The provider enables the customers to review the ordered products on the website. Fourteen days following the purchase, the Seller shall allow the Buyer to review the products, ordered exclusively by the Buyer and which are not subject to return by withdrawal from the contract. The Seller shall send an e-mail to the Buyer thanking the Buyer for the purchase and providing a link, enabling the Buyer to review the purchased products. By clicking the link, the Buyer will be presented with a list of the purchased products. For each product, the Buyer can give a rating from 1 to 5, where 1 means that he/she is not completely satisfied with the product and 5 means that he/she is completely satisfied with the product. In the events where the Buyer gives a rating of 1 or 2, he/she receives an additional e-mail asking the Buyer to explain his/her decision regarding the rating of 1 or 2. The Seller will take into account the additional feedback from the Buyer, if the review is reasonable, understandable and respectful. In the events where the review is unreasonable, incomprehensible and offensive, and in particular if the Seller considers that it is a case of deliberate downgrading of the overall rating of a particular product with the purpose of damaging the Seller's reputation and business, the Seller shall disregard such a review. For each review of an individual product, the Buyer shall receive additional 50 loyalty points, except in the events where the Seller does not consider the review for the above stated reasons. The Buyer may rate the same product only once. Loyalty points are awarded to registered users. Registration here: Login. The value of one point is 1 cent. The Buyer may use the loyalty points in the next purchase. Details on the loyalty points: Loyalty points.
The customer is aware that all products are equipped with instructions for maintenance or use, where this is reasonable and necessary. The customer is obliged to carefully read the instructions for product maintenance and use. If the customer has problems understanding the instructions for maintenance or use, the provider is available to the customer for additional explanations in order to prevent damage that could be caused by incorrect maintenance or use.
Irrespective of the provisions of these Terms and Conditions, the provider and the customer can agree on the content differently, in the joint pursuit of the interests of both. The provider is obliged that the special agreements cannot in any sense provide the customer, who is a natural person, with fewer rights than those guaranteed by these Terms and Conditions and the legislation.
The provider can offer special sales conditions for: certain goods, certain digital content, certain services, certain groups of subscribers (non-discriminatory) and certain payment methods.
These Rules apply to all prize contests organised by PROTEINI d.o.o., Ulica heroja Verdnika 22, 4270 Jesenice (the Organiser) on the proteini.si website or otherwise.
The Organiser may supplement or otherwise modify these Rules (special rules of the prize contest) if it informs the participants in the prize contest in advance and unambiguously directly on the voucher or on the prize contest form on the www.proteini.si website. It shall be deemed that in addition to these Rules, any additional rules which are known to the Participant in advance and which the Participant agrees to by confirming his/her participation in the prize contest, apply.
The Organiser's prize draws are open to natural persons over the age of 16 and natural persons under the age of 16, subject to the prior consent of their legal guardian to the personal data processing.
The prize contest is open to any person, who:
To be eligible to enter the prize contest, the Participant must complete the prize contest entry form. The form must be completed electronically and by clicking on the confirmation button the Participants confirm their participation in the prize contest.
A Participant may only enter the same type of prize contest once (by completing the form).
By confirming the participation in the prize contest, the Participant agrees to the General and Special Rules of the Prize Contest, to the publication of his/her first name and the first letter of his/her last name in the list of prize winners, and to sign up to be informed about the progress of the prize contest using the e-mail address he/she provided when registering for the prize contest.
The Organiser shall appoint by decision a three-member commission, which shall:
Decisions of the Committee shall be final.
The prize draw will take place on the date specified for each prize contest, as indicated on the published prize contest or form. The prize draw may take place at the business premises of the Organizer or at the premises of the company giving the prize. The prize draw will take place among all the entries received by the date specified on the entry form for each prize contest. The prize draw will be systematic, i.e. the Winners will be drawn using a random algorithm. The number of Participants (the "Winners") is the same as the number of prizes provided for each prize contest.
In any event, a Participant is entitled to only one prize in each prize contest.
The Organiser shall announce the Winners on its website www.proteini.si and/or on its social media channels within 10 working days of the prize draw. In events where the Winners fail to claim the award within the specified time limit, the prize draw will be repeated and the deadline for the publication of the Winners will be extended.
The Organizer shall notify the Winners of their receipt of the prize no later than two working days after the prize draw via the e-mail address they provided when entering the prize contest.
The Winner shall submit his/her request to claim the prize to the Organiser in writing by e-mail, regular mail or SMS Message, no later than 8 working days from the date of receipt of the information that he/she was the Winner.
In the message, the Winner shall provide the data required for the delivery of the prize (e.g. tax number, personal address) as specified in the Organiser's message. If the Winner fails to provide the necessary data or provides data that is inaccurate or false, he/she will not be entitled to the prize.
Winners will be informed of the ways to collect their prize, which may be:
The prize cannot be cashed in with the Organiser for another product or exchanged for another prize or monetary compensation.
The Organiser has the right to require from the Winner to provide a valid identification document prior to collecting the prize.
The Winner is responsible for all costs associated with collecting the prize (travel costs, postage, airport charges, etc.).
Income tax prepayment on prizes will be paid by the Organizer of the prize contest or by the sponsor if the latter is different from the Organiser. The Winner is liable for income tax and must provide the Organiser in writing with precise personal details (first and last name, permanent residence, telephone number, e-mail, PIN and Tax Identification Number) no later than within 14 days following the receipt of notification of the prize (or such other time limit as may be specified in the notification). The Organiser shall forward the data provided to the prize sponsor, if the Organiser is not the prize payer.
Submission of the above data is a condition for claiming any prize, the value of which exceeds EUR 42.00 incl. VAT. Winners also agree and are informed that upon receipt of the prize they may be placed in a higher tax class. In this case, they shall bear all financial responsibility and consequences.
In the event that prizes are contributed by another company, which is not the Organizer, the Organizer shall not assume responsibility in the event of any failure by such company to meet its obligation to deliver the prize to the Winner, to the extent that such company is unable to meet its obligation due to reasons beyond the control of the company and the Organizer, or due to reasons unknown to the Organizer or not existing prior to the organisation of the prize contest (in particular in the event of a bankruptcy or insolvency of such a company).
In this case, the Organizer offers the Winners different prizes, available to the Organizer. The Winners cannot claim from the Organizer the purchase of identical or similar products (subject of the prize contest), nor can they claim any monetary compensation.
The Organizer shall not award the prize if the Winner:
If, prior to the draw, it is establishedthat a person seeks or obtains participation in the prize contest or the award of a prize in violation of these Rules or the law, the Organizer shall bar that person from participation in the prize contest.
If the violation is established following the prize draw, the Organizer shall not be obliged to award the prize to the offender.
If the prize has already been awarded and it turns out that the Winner has won the prize in breach of these Rules, the Organizer may require immediate return of the prize or its monetary equivalent and compensation for any damages incurred.
By ticking the appropriate box on the voucher and/or the prize contest entry form, the Participant gives his/her explicit personal consent that the Organizer, as the controller of personal data, may collect and process personal data for the purpose of conducting a specific prize contest and informing about the prize.
The types of personal data processed by the Organizer are set out in each individual prize contest voucher and/or form, and the Organizer may, in particular, process the following for the purposes described:
The Participant acknowledges and agrees that in the event that he/she was the Winner, his/her personal data (first name and first letter of the last name) will be made public.
By entering the prize contest, the Participant acknowledges and agrees that he/she will continue to receive information from the Organiser about additional prize games, privileges, promotions and discounts after the prize contest has taken place and that he/she may at any time withdraw this explicit consent.
The Participant acknowledges that his/her personal data may also be processed by the Organizer's contractual processors, who are subject to the same data protection obligations as the Organizer.
The Participant acknowledges that the Organizer processes personal data in accordance with the Slovenian and European legislation, in particular in accordance with the applicable law governing the protection of personal data and the General Data Protection Regulation (GDPR).
The Participant acknowledges that, in the event of participation in the prize contest, the Organiser shall keep and process his/her e-mail address and telephone number, if required as a condition of participation in the prize contest, until the Participant has communicated his/her request to withdraw his/her consent to the processing of personal data to the Organizer. In the event that the Participant requests deletion of the e-mail address and telephone number, if the latter were required as a condition for participation in the prize draw (de-registration), during the prize contest and until the public announcement of the Winners, he/she shall be deemed to have withdrawn from participation in the prize contest.
The Participant is aware that he/she may exercise his/her rights under data protection legislation by emailing to: gdpr@proteini.si, in particular:
The Organiser, PROTEINI.SI d.o.o., has a detailed description of the personal data protection in the Privacy Policy, published on its website www.proteini.si.
The Participant may withdraw from participation in the prize contest at any stage of the prize contest by sending his/her request to withdraw consent to the personal data processing and to withdraw from participation in the prize contest to the Organiser to the following e-mail address: info@proteini.si. It is not possible to revoke the withdrawal from the prize contest.
The Organizer shall not be liable for the implementation of the prize contest, the awarding of prizes or any damages:
In the event of a significant change in circumstances of a technical or commercial nature, the Organizer shall amend the rules of the prize contest in a fair manner, notify all Participants and, upon notification, conduct or complete the prize contest based on the new rules.
In the event of any disputes under these Rules, the court in Jesenice shall have jurisdiction.
1. The terms and conditions shall apply to all customers via the provider's website and in the case of concluding contracts or confirming orders via e-mail or other comparable communication channels of the provider (contracts concluded at a distance). In the case of agreements using the telephone, the provider obtains written confirmation of the order by the customer via e-mail or other comparable communication channels of the provider (written confirmation) and only in this case is the contractual relationship (purchase or order) considered concluded. When exchanging messages with the customer, the provider informs the latter and provides him with these business conditions in an accessible form, which the customer familiarizes with and agrees to in writing before the order is considered confirmed.
2. The terms and conditions are binding for all legal transactions concluded on the basis of them through this website and/or through the use of e-mail or comparable communication channels.
3. The terms and conditions are an integral part of the order. Unless a separate written contract is concluded, the confirmed order and the applicable terms and conditions are considered an agreed contractual relationship.
4. The customer confirms familiarity with and agrees with these terms and conditions before ordering a product or service in the online basket or via e-mail or other comparable communication channels.
The Terms and Conditions shall apply for all customers and orders, irrespective of the state of access of the customer.
1. The provider shall regularly update the Terms and Conditions with legislative changes.
2. The provider reserves the right to occasionally make substantive corrections and changes of Terms and Conditions.
3. The provider shall inform the customers on any significant amendments in timely fashion, in writing by e-mail.
4. The provider shall keep the archives of amendments of Terms and Conditions, accessible to every customer with a prior written request to the e-mail of the provider.
The provider and the customer undertake to resolve any possible disagreements and disputes peacefully and consensually. The provider does not recognise any provider of out of court resolution of consumer disputes as competent for the resolution of a consumer dispute, therefore in the event of an unresolved dispute the consumer may refer to an authority for alternative dispute resolution.
The customer may select an alternative dispute resolution and enforce his or her rights via the following website: Online Dispute Resolution
National contact point for additional information is provided within the Ministry of the Economy, Tourism and Sport: Resolution of consumer disputes
If a friendly solution is not possible, a court in the Republic of Slovenia by the registered address of the provider shall be competent for the resolution of the dispute.
The legal conditions apply from: 19.08.2024 08:52
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