FAQ

Is it possible to shop in your web shop?

Of course, you can place your order 24/7 and we will do our best to deliver your order as quickly and safely as possible.

How can I pay for my order?

Currently, only online payment is possible by bank/credit card or Paypal. 

How long will it take to receive the products ordered?

The parcels are delivered via DPD courier service. Couriers will do their best to deliver your parcel as soon as possible.  Given that online shopping is currently increasing, it may take a few days longer to deliver your parcel.

Will I be in physical contact with the courier?

Until further notice couriers will not enter the closed premises, ie offices, warehouses, apartments, houses and other premises. The parcels will be handed outside, without any physical contact and in a safe distance of at least 1.5 meters. 

To receive the parcel, arrange the delivery with courier by telephone or at the appropriate distance at the agreed place in such a way that the parcel is handed over without physical contact.

Can I get infected with a received package?

The World Health Organization (WHO) emphasizes that individuals who receive letters or packages, from any area, are not more exposed to the risk of infection by a new coronavirus. Coronavirus does not last long on objects such as letters or packages. However, we still recommend that you disinfect your hands after opening the package.